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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR202 Organise and complete daily work activities SITTIND002 Source and use information on the holiday park and resort industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices SITXWHS002 Identify hazards
furniture and fittings CPPCLO3107 Clean external surfaces CPPCLO3102 Clean hard floors If you require RPL Kits with comprehensive benchmarking
Units of competency PMAWHS310 Investigate incidents PMAOMIR444 Develop incident containment tactics PMAOMIR418 Coordinate incident response PMAOMIR322 Manage incident response information PMAWHS511 Manage emergency incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)
Assessment Kit-CPCSS00002 Manage complex building projects Skill Set UEP aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
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