Learner Resources-AURACA103 Build customer relations in an automotive workplace NWP Core units CHCCCS019 Recognise and

Core units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FWPCOT2257 Use hand-held tools FWPTMM3213 Read and interpret timber truss or wall frame fabrication plans FWPCOT3226 Assess timber for manufacturing potential Elective units FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2205 Follow WHS policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOT3308 Assemble timber wall frames FWPCOT2206 Stack and bind material FWPCOT2234 Dock material to length FWPCOT2255 Store materials FWPCOT3234 Cut material using CNC sizing machines FWPTMM2205 Cut material to length and angles MSMPCI102 Apply effective work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBUS518 Prepare and monitor budgets and financial reports AHCCCF507 Facilitate the development of group goals and projects AHCCCF509 Support group and community change management processes AHCWHS503 Manage workplace health and safety processes Electives AHCWRK506 Collect and manage data AHCWRK513 Write and present reports AHCBUS410 Report on a project AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-AURACA103 Build customer relations in an automotive workplace NWP Core units CHCCCS019 Recognise andOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all